Operator Manager Sign Up

Limohawk is a managed marketplace that connects professional chauffeur operators with high quality bookings through a centralised platform.

Limohawk does not operate vehicles. The platform sources demand, standardises the client experience, and allocates bookings to vetted operators.

Limohawk is built around operator sustainability rather than price pressure.

Key differences include:

• No race to the bottom pricing
• Operators retain control over base rates
• Focus on quality clients rather than low value volume
• Structured allocation instead of open bidding

The objective is long term operator profitability, retention, and service consistency.

Operators define their base pricing.

Limohawk may provide market based pricing guidance, apply client facing markups where appropriate, and standardise how pricing is presented.

Limohawk does not force operators into unsustainable pricing models.

Bookings are allocated through a quality weighted algorithm designed to balance service standards, reliability, and competitiveness.

The platform considers:

• Operator score, based on reliability, consistency, and service delivery
• Client ratings from verified customer experiences
• Vehicle standards, including age, condition, and class suitability
• Pricing competitiveness within a fair and sustainable market range

Allocation is not based on lowest price alone. Operators who consistently deliver high quality service and maintain strong performance metrics receive greater booking priority.

Operators may receive a mix of airport transfers, A to B journeys, hourly hire, corporate bookings, events, and VIP travel.

Booking quality is prioritised over volume.

Payments are processed on a fortnightly cycle with a 2 week rolling payment structure.

Payments are issued every 2 weeks. Each payment covers bookings completed within a defined 2 week period. Payments are made 2 weeks after the earning period closes.

• Example: bookings completed in Week 1 and Week 2 are paid in Week 4
• This allows accurate booking verification and time for issue resolution
• The price you submit is the price you receive — commission is added on top for the client, never deducted from your earnings

Limohawk operates a markup based commission model, not a deduction model.

The price you submit is the amount you receive. Limohawk applies a commission on top of your price to the end client.

Commission typically ranges from 5% to 25% depending on booking type, service level, market conditions, and client profile.

• Full protection of operator margins
• No platform driven price erosion
• Transparent and predictable earnings per booking

All operators must meet regulatory and quality standards.

These include a valid operator licence, fully licensed and insured vehicles, appropriate insurance cover, and professional licensed chauffeurs where required.

Compliance is mandatory for onboarding and continued platform access.

Chauffeurs are the most critical part of the service.

Minimum expectations include:

• Professional attire
• Punctuality
• Clean and well maintained vehicles
• High service standards
• Clear and proactive communication

Performance directly impacts booking allocation.

Yes. However, booking commitment is essential to maintaining a reliable service for clients.

Limohawk operates a structured booking commitment policy:

• A 30 minute grace period is provided to review and confirm a booking
• If a booking is not confirmed within this window, a 10% charge may apply
• If a booking is accepted and later rejected, a 20% charge will apply

The applicable percentage is determined by the stage at which the booking is declined. Operators who consistently honour bookings benefit from stronger allocation priority.

Limohawk operates a structured resolution process.

Issues are reviewed objectively, operators are given the opportunity to respond, and client remedies may be applied where justified.

The approach is designed to balance accountability with fairness.

Yes. Limohawk manages booking communication, client support, and issue handling.

This allows operators to focus on service delivery.

Yes. Limohawk is designed to complement your existing business, not replace it.

Operators who perform best typically respond quickly, maintain consistent service quality, accept a steady flow of bookings, and build a strong service history.

Higher performance leads to higher allocation priority.

The onboarding process includes application submission, compliance and document verification, vehicle and service review, and platform setup and activation.

Once approved, you begin receiving bookings.

Limohawk provides a structured support system to ensure efficient issue resolution.

Email support: support@limohawk.com

Live chat is available within your operator account for booking and service related issues only.

• The live chat channel is intended for active bookings, service delivery issues, and immediate operational queries
• All other enquiries, including account, documentation, or general support, should be directed via email

VAT is applied at platform level to ensure consistent client pricing across all bookings.

Operators submit pricing exclusive of VAT.

Limohawk applies VAT to the client facing price where applicable.

• If you are VAT registered, Limohawk adds VAT on top of your submitted price and your payment is your price plus VAT
• If you are not VAT registered, Limohawk may still apply VAT to the client facing price, but your payment remains your submitted price only
• VAT registered operators remain responsible for declaring and remitting VAT to HMRC

VAT registered operator

Submitted price £100. VAT added £20. Client pays £120. Operator payment is £100 plus £20 VAT.

Not VAT registered

Submitted price £100. Client may still be charged VAT at platform level. Payment to operator remains £100 only.

Yes. Limohawk reserves the right to suspend or terminate an operator account where platform integrity, client trust, or service standards are compromised.

Grounds may include:

• Client solicitation or attempts to move bookings outside the platform
• Sharing company contact details with the intention of bypassing Limohawk
• Encouraging clients to use your service directly in the future
• Failure to meet obligations under the SLA agreement
• Unprofessional behaviour during service or at any time towards a client

Where a breach results in loss of revenue or attempted circumvention of the platform, Limohawk reserves the right to apply financial penalties.

This may include a charge equivalent to the estimated lost commission, a minimum charge or percentage of the booking value where applicable, and any reasonable administrative or recovery costs.

Repeated or serious breaches may result in immediate suspension, permanent removal from the platform, or further action where commercially justified.

All cases are reviewed fairly. Operators will be given the opportunity to respond, and decisions will be based on available evidence and platform records.