Privacy Policy

Last updated: March 2026

Introduction

Limohawk ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and booking platform at limohawk.com.

Data We Collect

1. Information You Provide

Name, email address, and phone number when you create an account or make a booking.
Pick-up and drop-off addresses, travel dates, and passenger details for bookings.
Payment information processed securely through our payment provider (we do not store card details).
Communications you send to us via email, chat, or phone.

2. Information Collected Automatically

Device and browser information, IP address, and approximate location.
Pages visited, time spent, and interactions with the platform.
Cookies and similar technologies (see Cookies section below).

How We Use Your Data

To process and fulfil your bookings, including sharing necessary details with the operator providing your journey.
To communicate booking confirmations, updates, and service information.
To provide customer support and resolve service issues.
To improve our platform, services, and user experience.
To send marketing communications where you have opted in (you can unsubscribe at any time).
To comply with legal obligations and prevent fraud.

Data Sharing

We do not sell your personal data. We share your data only in the following circumstances:

Operators: Booking details (name, phone, pick-up/drop-off) are shared with the operator assigned to your journey.
Payment processors: Payment data is processed by our secure payment provider.
Service providers: We use third-party services for analytics, email delivery, and customer support.
Legal requirements: Where required by law, regulation, or legal process.

Cookies

We use cookies and similar technologies for:

Essential cookies: Required for the platform to function (login sessions, booking state).
Analytics cookies: Help us understand how visitors use the site to improve our services.
Marketing cookies: Used to deliver relevant communications where you have consented.

You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. Booking records are retained for 7 years for legal and accounting purposes. You may request deletion of your account and associated data at any time.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict processing of your data.
Request portability of your data.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@limohawk.com.

Contact

For privacy-related inquiries: privacy@limohawk.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.